Shipping & Returns

Shipping Information

We deliver nationwide and offer international shipping on request. All orders are processed within 2-3 working days after payment confirmation.

Delivery times:

• Local (Within South Africa): 3-5 working days

• International: 7-14 working days (depending on destination)

Shipping Fees:
Shipping costs are calculated at checkout based on your location and order size.

Note: Delivery times may vary during peak seasons or public holidays.

---

Returns & Exchanges

At Isagwe Store, we take pride in the quality of our products. If you are not completely satisfied with your purchase, you may request a return or exchange within 7 days of receiving your order.

Return Conditions:

• Items must be unused, unwashed, and in their original condition.

• Proof of purchase (receipt or order number) is required.

• Custom-made or sale items are non-returnable.

How to Return:

1. Email us at [isagwetradingenterprise@gmail.com] with your order number and reason for return.

2. We’ll send you the return instructions.

3. Once received and inspected, we will process your refund or exchange within 5 working days.

Return shipping costs are the customer’s responsibility unless the item was faulty or incorrect.